Terms of Service

Last updat­ed: 03/10/2026

These Terms of Ser­vice (“Terms”) apply to pur­chas­es made through the online store oper­at­ed at https://riddim.world (the “Store”).

1. Who We Are (Seller Information)

Rid­dim Ver­lags-GmbH (“Rid­dim”, “we”, “us”)
Lux­em­burg­er Str. 264a, 50937 Cologne, Ger­many
Email: redaktion@riddim.de
Phone: +49 (0)221 41 21 79 (Mon–Fri, 10:00–18:00 CET)

Cus­tomer ser­vice (shop):
Email: redaktion@riddim.de
Phone: +49 (0)221 41 21 79 (Mon–Fri, 10:00–18:00 CET)

2. Scope

These Terms gov­ern all orders and pur­chas­es of phys­i­cal goods and dig­i­tal prod­ucts (includ­ing dig­i­tal con­tent and/or dig­i­tal ser­vices) offered in the Store. Any dif­fer­ent or addi­tion­al terms pro­posed by cus­tomers do not apply unless we explic­it­ly agree to them in writ­ing.

3. Definitions

Con­sumer: an indi­vid­ual pur­chas­ing main­ly for per­son­al use (not for busi­ness).

Busi­ness Cus­tomer: a per­son or enti­ty pur­chas­ing in the course of busi­ness or pro­fes­sion­al activ­i­ty.

Dig­i­tal Prod­ucts: down­load­able con­tent, soft­ware, media, or dig­i­tal ser­vices.

Goods with Dig­i­tal Ele­ments: phys­i­cal items that include or require dig­i­tal com­po­nents to func­tion.

4. Placing an Order & Contract Formation

4.1 Product Information

All prod­uct descrip­tions, images, and infor­ma­tion in the Store are pro­vid­ed for gen­er­al infor­ma­tion and do not con­sti­tute a bind­ing offer.

4.2 How the Contract is Formed

You place an order by com­plet­ing the check­out process and click­ing the final pur­chase but­ton (e.g., “Buy now”, “Pay now”, or sim­i­lar). Your order is a bind­ing offer to pur­chase.

A con­tract is formed when we send you an order con­fir­ma­tion by email (typ­i­cal­ly with­in three (3) busi­ness days).

4.3 Correcting Errors

You can cor­rect input errors before sub­mit­ting your order by using the edit­ing func­tions in the check­out process or your brows­er nav­i­ga­tion.

4.4 Email Delivery

You are respon­si­ble for ensur­ing your email address is cor­rect and that mes­sages from us are not blocked (e.g., by spam fil­ters).

5. Prices, Taxes, and Payments

5.1 Prices

All prices shown are total prices and include applic­a­ble tax­es (e.g., VAT), unless stat­ed oth­er­wise.

5.2 Payment

Pay­ment is due before shipment/delivery unless “pay by invoice” is explic­it­ly offered. Avail­able pay­ment meth­ods are dis­played at check­out and may include pay­ment ser­vices such as Stripe and oth­er providers.

5.3 Payment Providers

If you pay via a third-par­ty pay­ment provider, your pay­ment is processed under that provider’s terms and pri­va­cy pol­i­cy. We do not store full pay­ment card details.

6. Shipping, Delivery & Risk

6.1 Shipping Costs

Ship­ping costs are shown dur­ing check­out unless an item is explic­it­ly marked “free ship­ping”.

6.2 Dispatch Time

Unless oth­er­wise spec­i­fied on the prod­uct page, phys­i­cal goods are ready to ship after pay­ment is received.

6.3 Worldwide Delivery

We deliv­er world­wide. Deliv­ery times depend on des­ti­na­tion and ship­ping method.

6.4 Transfer of Risk (Shipping)

For Con­sumers, the risk of acci­den­tal loss or dam­age pass­es to you when you receive the goods.

For Busi­ness Cus­tomers, risk gen­er­al­ly pass­es upon han­dover to the car­ri­er, unless manda­to­ry law pro­vides oth­er­wise.

7. Digital Products: Delivery & Access

Dig­i­tal Prod­ucts are deliv­ered elec­tron­i­cal­ly (e.g., down­load link, account access, or email deliv­ery). Deliv­ery occurs after suc­cess­ful pay­ment unless stat­ed oth­er­wise.

You are respon­si­ble for meet­ing any stat­ed sys­tem require­ments.

8. Updates for Digital Products / Goods with Digital Elements

Where legal­ly required (espe­cial­ly for Con­sumers under applic­a­ble EU/German law), we pro­vide updates nec­es­sary to main­tain func­tion­al­i­ty and secu­ri­ty for Dig­i­tal Prod­ucts and Goods with Dig­i­tal Ele­ments, unless this oblig­a­tion is valid­ly exclud­ed.

The update peri­od and scope (where applic­a­ble) are described on the prod­uct page. We may use third par­ties (e.g., man­u­fac­tur­ers) to pro­vide updates.

You must install updates accord­ing to the instruc­tions pro­vid­ed. If you fail to install an update with­in a rea­son­able time after we informed you, we may not be liable for defects that are sole­ly caused by not installing that update.

9. “As Described” Products & Deviations

The essen­tial char­ac­ter­is­tics of prod­ucts are list­ed in the prod­uct descrip­tion.

If a prod­uct devi­ates from its usu­al char­ac­ter­is­tics or expect­ed use, we will clear­ly dis­close this on the prod­uct page. Where required, you may be asked to explic­it­ly con­firm such devi­a­tion dur­ing check­out.

10. License for Digital Products

Unless oth­er­wise stat­ed on the prod­uct page, Dig­i­tal Prod­ucts are licensed (not sold) for pri­vate and busi­ness use. You may not resell, redis­trib­ute, or sub­li­cense Dig­i­tal Prod­ucts unless explic­it­ly per­mit­ted in writ­ing.

11. Retention of Title

Phys­i­cal goods remain our prop­er­ty until full pay­ment has been received.

12. Right of Withdrawal (Consumers)

If you are a Con­sumer, you may have a statu­to­ry right of with­draw­al (can­cel­la­tion). Details, dead­lines, and excep­tions are set out in our Can­cel­la­tion Pol­i­cy / With­draw­al Notice.

For Dig­i­tal Prod­ucts, the right of with­draw­al may expire ear­ly under cer­tain con­di­tions (e.g., when dig­i­tal con­tent is sup­plied and you have express­ly agreed to imme­di­ate per­for­mance and acknowl­edged the loss of the right of with­draw­al), as described in the Can­cel­la­tion Pol­i­cy.

13. Warranty (Legal Guarantee)

13.1 Consumers

Con­sumers have statu­to­ry war­ran­ty rights under applic­a­ble law.

13.2 Business Customers

For Busi­ness Cus­tomers, the war­ran­ty peri­od for deliv­ered goods is twelve (12) months, unless manda­to­ry law requires oth­er­wise.

13.3 Inspection Recommendation

Con­sumers are request­ed to check deliv­er­ies prompt­ly for com­plete­ness, obvi­ous defects, and trans­port dam­age and to noti­fy us and the car­ri­er as soon as pos­si­ble. This does not affect your statu­to­ry rights.

14. Liability

14.1 General Limitation

Sub­ject to the excep­tions below, our lia­bil­i­ty for breach of con­tract and tort is lim­it­ed to intent and gross neg­li­gence.

14.2 Unlimited Liability in Certain Cases

We remain ful­ly liable for:

• injury to life, body, or health;
• manda­to­ry statu­to­ry lia­bil­i­ty (e.g., under prod­uct lia­bil­i­ty law);
• breach of an essen­tial con­trac­tu­al oblig­a­tion (a “car­di­nal oblig­a­tion”) even in cas­es of slight neg­li­gence, lim­it­ed as fol­lows.

14.3 Foreseeable Damages

If we breach an essen­tial con­trac­tu­al oblig­a­tion with slight neg­li­gence, our lia­bil­i­ty for prop­er­ty and finan­cial loss is lim­it­ed to the fore­see­able, typ­i­cal dam­age.

14.4 Updates

If you do not install an update pro­vid­ed and com­mu­ni­cat­ed to you with­in a rea­son­able peri­od, we are not liable for defects caused sole­ly by the absence of that update.

15. Right of Retention

You may only exer­cise a right of reten­tion if it relates to claims aris­ing from the same con­trac­tu­al rela­tion­ship.

16. Contract Language

The con­tract lan­guage is Ger­man. Eng­lish trans­la­tions may be pro­vid­ed for con­ve­nience; in the event of dis­crep­an­cies, the Ger­man ver­sion pre­vails.

17. Governing Law & Jurisdiction

17.1 Governing Law

These Terms are gov­erned by the laws of Ger­many. For Con­sumers, this choice of law applies only inso­far as it does not deprive you of manda­to­ry pro­tec­tions under the laws of your coun­try of habit­u­al res­i­dence.

17.2 CISG Exclusion

The Unit­ed Nations Con­ven­tion on Con­tracts for the Inter­na­tion­al Sale of Goods (CISG) does not apply.

17.3 Jurisdiction (Business Customers)

If you are a merchant/business cus­tomer, a legal enti­ty under pub­lic law, or a spe­cial pub­lic-law fund, the exclu­sive place of juris­dic­tion is our reg­is­tered office.

18. Dispute Resolution (Consumers)

We are not oblig­ed and not will­ing to par­tic­i­pate in dis­pute res­o­lu­tion pro­ceed­ings before a con­sumer arbi­tra­tion board.

19. Severability

If any pro­vi­sion of these Terms is held invalid or unen­force­able, the remain­ing pro­vi­sions remain in full force and effect.

20. Subscriptions (Digital Magazine Subscriptions)

20.1 Subscription Products

We offer dig­i­tal sub­scrip­tion prod­ucts (“Sub­scrip­tions”) which may include access to dig­i­tal con­tent such as mag­a­zine issues, arti­cles, archives, or oth­er sub­scriber-only fea­tures.

The spe­cif­ic scope of a Sub­scrip­tion (dura­tion, access lev­el, includ­ed con­tent, pric­ing) is described on the rel­e­vant prod­uct page at the time of pur­chase.

20.2 Billing & Renewal

Unless oth­er­wise stat­ed at check­out, Sub­scrip­tions are billed in advance and may renew auto­mat­i­cal­ly at the end of each billing peri­od (e.g., month­ly or annu­al­ly).

If your Sub­scrip­tion renews auto­mat­i­cal­ly, you autho­rize us (and our pay­ment ser­vice provider, e.g., Stripe) to charge the pay­ment method on file for the renew­al amount.

20.3 Managing or Cancelling Your Subscription

You can can­cel a Sub­scrip­tion at any time before the next renew­al date via:

• your cus­tomer account (if avail­able), or
• by con­tact­ing our cus­tomer ser­vice.

If you can­cel, you will retain access until the end of the paid billing peri­od unless oth­er­wise stat­ed.

20.4 Price Changes

We may change sub­scrip­tion prices in the future. If required by law, we will noti­fy you in advance. Price changes apply only to future billing peri­ods.

20.5 Failed Payments

If a pay­ment fails, we may attempt to charge the pay­ment method again. If pay­ment remains unsuc­cess­ful, we may sus­pend or ter­mi­nate access until pay­ment is suc­cess­ful­ly processed.

20.6 No Guarantee of Continuous Availability

We aim to pro­vide unin­ter­rupt­ed access to sub­scrip­tion con­tent. How­ev­er, tem­po­rary down­time may occur due to main­te­nance, updates, or tech­ni­cal issues. This does not auto­mat­i­cal­ly enti­tle you to a refund, unless required by manda­to­ry law.

21. Digital Content Delivery & Access

21.1 Delivery Method

Dig­i­tal con­tent is pro­vid­ed via down­load, web­site access, email deliv­ery, or via an account area, depend­ing on the prod­uct.

21.2 Technical Requirements

You are respon­si­ble for ensur­ing you have the nec­es­sary tech­ni­cal require­ments (inter­net access, com­pat­i­ble device, soft­ware, and email access).

21.3 Account Responsibility

If dig­i­tal access is linked to an account, you are respon­si­ble for keep­ing login cre­den­tials con­fi­den­tial and for all activ­i­ties under your account.

21.4 Access Issues

If you expe­ri­ence access prob­lems, please con­tact cus­tomer ser­vice. We will make rea­son­able efforts to restore access with­in a rea­son­able time.

22. Right of Withdrawal & Digital Subscriptions / Digital Content

22.1 Consumer Withdrawal Rights (EU)

If you are a Con­sumer in the EU/EEA/UK, you may have a statu­to­ry right of with­draw­al.

22.2 Early Expiry for Digital Content

For Dig­i­tal Prod­ucts and Sub­scrip­tions that include imme­di­ate access to dig­i­tal con­tent, your right of with­draw­al may expire ear­ly once per­for­mance begins, if you:

• express­ly con­sent to the imme­di­ate start of per­for­mance, and
• acknowl­edge that you there­by lose your right of with­draw­al.

This con­fir­ma­tion may be col­lect­ed dur­ing check­out.

22.3 No Refund After Use (Where Permitted)

Where legal­ly per­mit­ted, once dig­i­tal access has been grant­ed and/or con­tent has been con­sumed, refunds may be exclud­ed.

Noth­ing in these Terms lim­its manda­to­ry statu­to­ry con­sumer rights.

23. Returns & Refunds (Merch / Physical Goods)

23.1 Returns (Consumer Withdrawal)

If you are a Con­sumer, you may have the right to return phys­i­cal goods with­in the statu­to­ry with­draw­al peri­od, as described in our Can­cel­la­tion Pol­i­cy.

23.2 Condition of Returned Goods

Returned goods should be unused, undam­aged, and in their orig­i­nal pack­ag­ing where pos­si­ble. You may inspect goods as you would in a retail store.

23.3 Return Shipping Costs

Unless oth­er­wise stat­ed, the cus­tomer bears the direct cost of return­ing goods, as per­mit­ted by law.

23.4 Refund Processing

Refunds will be issued to the orig­i­nal pay­ment method after we receive and inspect the returned goods, unless manda­to­ry law requires oth­er­wise.

23.5 Exclusions

Cer­tain items may be exclud­ed from returns (e.g., sealed goods once unsealed, hygiene items, or per­son­al­ized goods), if applic­a­ble and legal­ly per­mit­ted.

24. Shipping, Customs, Import Duties (International Orders)

24.1 International Shipping

We ship world­wide. Deliv­ery times vary by des­ti­na­tion and car­ri­er.

24.2 Customs & Import Taxes

For deliv­er­ies out­side the EU, your order may be sub­ject to cus­toms duties, import tax­es, or han­dling fees charged by local author­i­ties. These charges are not includ­ed in our prices and are the respon­si­bil­i­ty of the cus­tomer.

24.3 Customs Delays

Cus­toms pro­cess­ing may cause delays beyond our con­trol. Such delays do not con­sti­tute a defect or breach of con­tract.

25. Chargebacks, Fraud Prevention & Payment Disputes

25.1 Chargebacks

If you ini­ti­ate a charge­back or pay­ment dis­pute with­out first con­tact­ing us to resolve the issue, we reserve the right to sus­pend access to dig­i­tal products/subscriptions while the dis­pute is being inves­ti­gat­ed.

25.2 Fraud Prevention

We reserve the right to refuse, can­cel, or hold orders if fraud or unau­tho­rized pay­ment is sus­pect­ed.

25.3 Cooperation

In the event of a pay­ment dis­pute, you agree to coop­er­ate by pro­vid­ing infor­ma­tion rea­son­ably required to inves­ti­gate the issue.

26. Refund Policy for Subscriptions

Except where manda­to­ry law pro­vides oth­er­wise:

• Sub­scrip­tion fees are non-refund­able once the billing peri­od has start­ed.
• Can­celling stops future renewals but does not refund the cur­rent peri­od.
• If a sub­scrip­tion is can­celled due to our fault (e.g., pro­longed unavail­abil­i­ty), we may pro­vide a pro-rat­ed refund or cred­it at our dis­cre­tion.

27. Promotional Codes, Discounts & Gift Subscriptions

27.1 Discount Codes

Dis­count codes may be sub­ject to restric­tions (min­i­mum order val­ue, expiry date, lim­it­ed prod­ucts, one-time use). Details will be pro­vid­ed with the code.

27.2 Abuse

We reserve the right to can­cel orders or deac­ti­vate dis­count codes if mis­use, fraud, or manip­u­la­tion is sus­pect­ed.

27.3 Gift Subscriptions

If gift sub­scrip­tions are offered, the recipient’s access is sub­ject to these Terms. Unless manda­to­ry law pro­vides oth­er­wise, gift pur­chas­es are non-refund­able once access is pro­vid­ed.

28. Pre-Orders (If Applicable)

If we offer pre-orders for merch or spe­cial edi­tions, the esti­mat­ed ship­ping date is an esti­mate only. We will inform you if delays occur. You may have statu­to­ry can­cel­la­tion rights.

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